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Q |
How can I find out if you take my insurance and what my
coverage is? |
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A |
We accept
most insurance plans including Medicare, Medicaid, Blue
Cross and others. If we are not set up for your plan
initially, we can request to become part of the network. As
far as your coverage questions, our pharmacists are
extremely knowledgeable about most plans, and we also have
access to help desks that typically can get answers to most
other questions. |
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Q |
Why is there such a difference in price between generic and
the name brand? Is there really a difference? |
|
A |
Developing a
drug is very costly. Once the patent expires however, the
cost of copying that same drug is much less, and typically
those cost savings are passed on to the patient. There is
an allowed difference in the inactive ingredients of a drug,
but the active ingredients must be exactly equal, otherwise
it could not be substituted for the name brand drug. |
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Q |
Can you give me advice about what over the counter
medications are best for me? |
|
A |
Yes, our pharmacists are always willing to offer advise
regarding the many options available using “OTC”
medications, including the potential for drug interactions
with current medications, side effects, etc. |
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Q |
I know that you offer delivery; can you deliver anything I
want from your store? |
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A |
Our free delivery service is intended for the delivery of
medicine and medical equipment, however we have been known
to send out other items that patients have requested. |
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Q |
Do you
offer medical equipment rentals? |
|
A |
Yes, we rent a wide range of equipment from walkers,
wheelchairs, crutches, commodes, and many other items that
our patients have needs for. If necessary the item can also
be delivered. |
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Q |
How can I find out if I am eligible for financial help for
medical equipment? |
|
A |
We have an excellent billing staff that is aware of the
details of most insurance coverage. They also have access to
provider service support that is able to clarify any
questions about your coverage. |
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Q |
I have seen TV ads that say I can get free medical supplies
delivered to my door if I qualify. Can you do that for me
also? |
|
A |
If you have secondary coverage , or medigap insurance, many
times we are able to provide your items free of charge. We
are ordinarily able to offer the same services that you see
on TV, with the same benefits that those companies make
claims about. |
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Q |
I have a prescription at an out of town pharmacy and I need
a refill. Can you help? |
|
A |
Yes, we are allowed by New York State law to transfer one
refill to our store of a non-controlled substance.. We can
usually follow up with your physician to get more refills if
needed. |
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Q |
I have a special medicine that my Vet wants to give my cat.
Can you help me? |
|
A |
Yes, we have compounding pharmacists on our staff that are
able to prepare a variety of special medicines for a wide
range of domestic, exotic, and farm animals. We are
specially trained and offer this service to all our
customers. |
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Q |
I have been looking for an item that has been very hard to
find at other drug stores and nobody seems to carry it. Can
you help me get it? |
|
A |
We are more than willing to try and find that item for you.
We actually have a greater number of sources to locate items
than most major chain stores have. It’s also likely we could
have it the next day for you. |
